01 / CAPABILITIES↗
AI agents and intelligent process automation
Define and deploy AI agents and automated workflows to reduce routine work, support decisions, and coordinate business processes with human oversight.
Discuss AI and automation ↗Technology aligned with your business
Technology that
advances your
business.
Nebuware connects AI, CRM, BPM, and ERP with intelligent automation, SAP integration, and custom development to modernize operations and strengthen customer experiences.
Serving organizations across the Americas.
⌘
Business-led deliveryRequirements to implementation
↗
Scalable architectureBuilt for long-term evolution
27+Years in IT consulting
50+Projects delivered
3Continents served
100%Ownership of custom deliverables¹
¹ Subject to contract terms and third-party platform licensing.
Our capabilities
Connected technology.
Intelligent operations.
From AI agents and Creatio implementation to ERP, SAP integration, and ongoing IT services, we align technology with your business priorities.
02 / CAPABILITIES◎
CRM and BPM implementation on Creatio
Configure customer management and business processes in Creatio, aligning workspaces, workflows, roles, and reporting with your operating model.
Discuss Creatio implementation ↗03 / CAPABILITIES⊞
ERP implementation and integration
Align enterprise resource planning with your business requirements through implementation planning, system configuration, data preparation, and integration.
Discuss your ERP requirements ↗04 / CAPABILITIES⇄
SAP integration with Creatio and other enterprise applications
Connect SAP with Creatio and your enterprise applications through defined data mappings, integration workflows, and validation of information exchanged between systems.
Discuss SAP integration ↗05 / CAPABILITIES⌘
No-code application development
Build and adapt business applications using visual configuration tools, with forms, approval workflows, and user experiences designed around your processes.
Discuss no-code development ↗06 / CAPABILITIES⇄
Systems integration and data migration
Connect applications and prepare reliable data through interface design, mapping, migration planning, validation, and reconciliation.
Discuss integration and migration ↗07 / CAPABILITIES⌘
Custom software development
Design and develop web applications, mobile solutions, and custom integrations that address specific operational requirements and complement your enterprise platforms.
Discuss software development ↗08 / CAPABILITIES◎
IT staff augmentation and managed services
Extend your team with IT expertise and support your technology environment through an agreed model for operational management, maintenance, and technical support.
Discuss staffing and managed services ↗Platforms & technologiesCreatioSAP integrationReactNode.jsPython.NETAWSAzure
Creatio implementation & optimization
Connect your CRM.
Automate your operations.
Nebuware implements Creatio around your business requirements, bringing CRM, workflow automation, integrations, and user adoption into a coordinated delivery plan.
Creatio
Creatio combines CRM for sales, marketing, and service with no-code tools and AI capabilities. We help define how the platform should support your operating model, then configure and deploy the agreed solution.
Business process alignmentConnected enterprise systemsRole-based user experiencesStructured implementation and support
Solution areas
One platform. Multiple business priorities.
Scope each initiative around the workflows, data, and user groups that matter to your organization.
Sales CRM
Configure the path from prospect engagement to opportunity management and commercial follow-up.
- Lead and opportunity workflows
- Account and contact structures
- Activities, pipeline views, and reporting requirements
Marketing CRM
Align campaign processes and lead management with your customer engagement strategy.
- Audience and segmentation requirements
- Campaign and nurturing workflows
- Marketing-to-sales handoff
Service CRM
Structure customer requests, ownership, and escalations around your service delivery model.
- Case intake, routing, and assignment
- Service targets and escalation rules
- Team workload and service reporting
Workflow & application design
Translate operating requirements into configurable applications and automated processes.
- Forms, data objects, and user workspaces
- Approval flows and task coordination
- Roles, permissions, and process rules
AI agents & intelligent workflows
Assess and implement AI agents and intelligent workflows in Creatio around defined business priorities, data access, and human oversight.
- Use-case assessment and agent design
- Data readiness and access requirements
- Validation criteria and human review points
SAP & enterprise connectivity
Connect Creatio with SAP and other enterprise applications through agreed integration scenarios and data flows.
- SAP, ERP, and business application integrations
- API requirements and data mapping
- Migration, reconciliation, and error handling
Solution areas are scoped during discovery. Available functionality depends on your Creatio edition, licenses, configuration, and any third-party services.
Implementation lifecycleFrom requirements
From requirements
to operational adoption.
A phased approach establishes scope, validates the solution, and prepares your teams for production use.
Discuss your Creatio project ↗Discovery & implementation roadmap
Document processes, users, dependencies, and success criteria. Agree the delivery scope and priorities.
Configuration & integration
Configure the data model, workspaces, workflows, and access controls. Build agreed integrations and prepare migration activities.
Validation & user enablement
Review configured scenarios, coordinate user acceptance testing, and deliver role-based training and administrator knowledge transfer.
Deployment & continuous improvement
Coordinate cutover and go-live support. Establish an agreed backlog and support model for subsequent enhancements.
Potential applications
Adapted to your operational context.
Commercial operations
Example scope: coordinate lead assignment, opportunity stages, approval tasks, and sales-to-operations handoffs. Define required integrations and reporting during discovery.
Customer service operations
Example scope: establish request categories, case ownership, escalation rules, and management visibility across service teams.
Financial services workflows
Example scope: organize application intake, document collection, review tasks, and approval workflows. Product rules, compliance requirements, and core-system integrations require specific assessment.
Existing Creatio environments
Assess configuration, usability, process gaps, and integration dependencies. Prioritize a defined improvement backlog, with testing and release planning for each change.
Planning a new implementation or improving an existing environment?
Start with a discussion of your current processes, users, and technology landscape.
Delivery methodology
Structured delivery.
Accountable execution.
A defined delivery framework provides visibility into scope, responsibilities, progress, and decisions throughout the engagement.
Discuss our delivery approach ↗Discovery & solution design
Assess business objectives, document requirements, and define solution architecture, scope, and delivery milestones.
Iterative implementation
Deliver in planned iterations with regular demonstrations, stakeholder reviews, and documented progress against agreed priorities.
Quality assurance & deployment
Validate the agreed functional and technical requirements, coordinate user acceptance testing, and prepare for production deployment.
Support & continuous improvement
Provide maintenance and optimization under an agreed support model, with enhancements prioritized against evolving business needs.
Engagement models
Engagement structures
aligned with your priorities.
Select a delivery model based on the clarity of your requirements, internal capacity, and ongoing development or support needs.
Project delivery
For initiatives with defined requirements, agreed deliverables, and a target completion date.
- Agreed scope and milestones
- Dedicated project management
- Fixed-price or time-and-materials
Ongoing development
For organizations requiring sustained development capacity, iterative enhancements, and flexible prioritization.
- Flexible monthly hours
- Prioritized development requests
- Collaboration with your internal team
Implementation & support
For organizations seeking continuity across solution delivery, production transition, and ongoing maintenance.
- Project delivery and support
- Planned knowledge transfer
- Continuity of solution knowledge
Frequently asked questions
Key considerations
for your engagement.
What does a Creatio implementation include?
The engagement begins with discovery to define your CRM and workflow requirements. The agreed scope may include configuration, integrations, data migration, testing, user training, and post-launch support. Creatio platform licensing is governed separately from implementation services.
How is intellectual property ownership handled?
Ownership of custom source code, design assets, and project deliverables is documented in your contract and transfers upon final payment. Third-party platforms, including Creatio, remain subject to their own licensing terms.
How is time zone coverage coordinated?
Our team works across the Americas. Collaboration hours, points of contact, and availability are established during engagement planning to align with your operating requirements.
How are delivery timelines established?
Delivery timelines depend on scope, integration complexity, data readiness, and stakeholder availability. A project schedule, milestones, and dependencies are established during discovery and confirmed in the engagement plan.
How are changes to scope managed?
New requirements are assessed and documented through a change request. Scope, budget, and timeline changes are reviewed with you before work begins.
What support is available after deployment?
Support can cover bug fixes and security patches, feature enhancements, or continuous development. The right arrangement is established as part of your engagement.
Contact Nebuware
Let’s discuss your
technology priorities.
Share your objectives, current challenges, and expected scope. We will review your requirements and discuss an appropriate delivery approach.
info@nebuware.com ↗